AI and automation
AI is not the answer to every problem, but used in the right place it saves a team real time. We first study how your work gets done, identify where automation would genuinely help, and then build solutions that work with the systems you already have.
The problem it solves
Teams spend a large share of their time copying the same data from one system to another, answering the same questions again and again, and hunting through documents for the information they need.
Some of this work can be automated with simple rules; for other parts, AI is useful for understanding text, grouping it and drafting replies. The key is choosing correctly which one belongs where, and keeping the results under control.
What it covers
AI assistants
Question-and-answer assistants for website visitors or your internal team, based on approved information.
Workflow automation
Logging enquiries, notifications, reports and passing data between systems.
Knowledge base access
A search and answer system for internal documents and guides.
Operational integrations
Connections between your CRM, email, spreadsheets and other work tools.
Pilot and evaluation
Trying the solution on a small scale and measuring the results.
What you get
- Process analysis and a list of automation opportunities
- Technical plan and security notes for the chosen solution
- A working assistant or automation
- Integration with your existing systems
- User and admin guide
- Report on the results of the pilot period
How the work runs
- 1
Process map
We describe your current workflow step by step and find where time is being lost.
- 2
Choosing the solution
For each point, we assess whether simple automation or AI is the better fit.
- 3
Pilot
We try the solution with a limited group of users and measure errors and real benefit.
- 4
Rollout
Based on the results, we refine the solution, train your team and set out rules for oversight.
Frequently asked questions
Will our data stay secure?
At the start of the project we agree with you which data goes to which service. For sensitive data we restrict access, and we are open about the terms of the services being used.
What happens if the AI gives a wrong answer?
We set up the assistant to rely only on approved sources, so it does not make up answers to questions it cannot answer and hands over to a person when needed. Critical decisions stay subject to human approval.
Do we need our own developers for this?
No. We set up the solution and keep it simple to manage. If you have an in-house IT team, we work alongside them.
If this service sounds right for you, tell us briefly about your project and we will work out a sensible first step together.
Talk to us about a project